Campus

OSU-Center for Health Sciences

Contact Name & Email

Jeff Kellerman, jeff.kellerman@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$15.00 - $16.88

Hourly

Priority Application Date

Resumes will be accepted until position is filled.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Practice Administrator. 
 
Patient Service Representative must have knowledge of all areas related to insurance and front office work.  Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities. 

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)

• -Six (6) months related job experience in a medical office or equivalent

• Certifications, Registrations, and/or Licenses:
• Skills, Proficiencies, and/or Knowledge:

  - Experience working with computers and various software programs, performing data entry and quickly learning new computer systems as needed. 
  - Ability to handle incoming calls, take clear messages, schedule appointments, and understand common medical terminology. 
  - Knowledge of insurance policies, billing procedures, and other front office administrative work. 
  - Strong customer service skills and communication abilities. 
  - Able to juggle multiple tasks simultaneously while delivering excellent patient care. 
  - Clear verbal and written communication skills.  
  

Preferred Qualifications

• Certifications, Registrations, and/or Licenses:
• Skills, Proficiencies, and/or Knowledge:

  - Experience working with computers and software, performing data entry, 
    answering the telephone, and scheduling appointments 
  - Ability to take telephone messages and have an understanding of medical 
    terminology 
  - Experience with Electronic Medical Records; EPIC highly desirable 
  - Prior experience working with HIV/AIDS care a plus