Campus

OSU-Stillwater

Contact Name & Email

Shannon Rigsby, shannon.rigsby@okstate.edu

Work Schedule

Monday-Friday 8AM-5PM with occasional weekend and evening hours.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$58,000 - $84,000

Salary

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

Behind everything at Oklahoma State University is the Department of Enterprise Information Technology, providing the infrastructure and support to keep the university running from desktop computers to innovative solutions for process problems and university cyber security. 

The IT marketing and communication manager works within the Department of Brand Management and is assigned to the Department of Enterprise Information Technology. This role serves as a strategic partner to IT leadership, taking primary responsibility for change management, organizational culture enhancement, and stakeholder engagement across the department. The successful candidate will also lead efforts to gather and analyze customer data to inform communication strategies and improve service delivery. Additionally, this position will represent Enterprise Information Technology on university councils, committees, and working groups to ensure alignment with institutional priorities and advocate for IT initiatives. The successful candidate will use this data to develop and implement an overall communications strategy for the department’s vast array of internal audiences on every campus it serves and work closely with the IT coordinators and stakeholders across the Oklahoma State University A&M System. This position plays a critical role in fostering a customer-service oriented culture within EIT, promoting transparency, and building trust between technical teams and the university community they serve. Content prioritization skills are a must. 

Responsibilities include internal announcements and information in a variety of forms from emails to website content and brochure copy. The successful candidate will design and execute change management communication plans for major IT initiatives, system implementations, and organizational transitions. This includes identifying and empowering change champions across departments, developing feedback mechanisms to address user concerns, and measuring communication effectiveness throughout the change adoption lifecycle. 

This individual should be a team player and a strong relationship builder who demonstrates a strong work ethic, self-direction, creativity and a strategic mindset. This individual will work closely with the associate director of public information and others in Brand Management to stay within brand standards, guidelines and best practices. The successful candidate will thrive in a collaborative team environment, working with teams such as graphic designers, web developers and programmers, videographers and others in supporting the mission and needs of Enterprise Information Technology. This role may also provide supervision, guidance and mentorship to communication coordinators and support staff as the department's communication function evolves.

This role will supervise a graduate assistant communications role that will be responsible for internal announcements, editing website content and creating brochure copy and other marketing materials. 

Required Qualifications

• Bachelor's Journalism, communications, public relations, marketing, English or a related field. (degree must be conferred on or before agreed upon start date)

• 3 years of demonstrated work experience in content creation, editing, publishing and campaign implementation or planning.

• Skills, Proficiencies, and/or Knowledge:

  Must possess strong written and verbal communication skills and ability to organize materials, write, edit, accurately convey concepts, communicate and interpret goals, including demonstrated proficiency in the use of AP style and adaptive writing. Project management experience required.

  Experience with data analysis tools and techniques to interpret customer feedback and usage trends is highly desirable. Ability to translate data insights into actionable communication strategies.

  Ability to work cross-functionally with supervisors, unit staff and campus partners to ensure collaborative environment, coordinated efforts and maximized outcomes. Must learn quickly and demonstrate flexibility in the work environment. Exhibit strong attention to detail as well as the ability to effectively manage multiple assignments with different priorities and tight deadlines. Demonstrate creativity, integrity and passion for growing the brand of Oklahoma State University. Demonstrate strong supervisory skills when indirectly or directly managing key team members that have a direct impact on partner or internal department success. Exhibit exceptional problem solving skills in a creative environment.