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Technical Support Specialist

  • 493453
  • Tulsa
  • SYSTEM OPERATIONS (STW)
  • Staff Full-time
  • High school diploma or equivalent
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Campus

OSU-Stillwater

Contact Name & Email

Brian Nuttall, brian.nuttal@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$16.00 - $22.12

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

The Technical Support Specialist provides professional and technical expertise to support enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities. This position is responsible for performing specialized operational, technical, or analytical tasks within the assigned domain.

As part of the IT Technology Support Team, this role resolves customer issues, documents service requests, and collaborates with IT groups to implement practical solutions. The position assists customers on an ongoing basis and is available to respond to urgent needs immediately. Team members are assigned service topics, document solutions, and analyze incidents to identify trends, updating documentation as needed.

Required Qualifications

  • High School/GED (degree must be conferred on or before agreed upon start date) plus two years of post-secondary education and two years related experience, OR

  • HS/GED and four years related experience

  • Certifications, Registrations, and/or Licenses:

    Valid driver's license.

Preferred Qualifications

  • Bachelor's degree in IT or Communication
    • Two or more years of technical writing.
    • Experience with OSU systems or other institutional knowledge.
    • Experience with incident management systems and technical support environments.
  • Certifications, Registrations, and/or Licenses:
    • Professional technical certifications (A+, ITIL, HDI, or others approved by management).
  • Skills, Proficiencies, and/or Knowledge:
    • Excellent working knowledge of Windows, Mac, Android, and iOS operating systems.
    • Strong troubleshooting and repair skills for hardware/software.
    • Excellent verbal and written communication skills.
    • High degree of critical thinking and customer service attitude.
    • Ability to work well under stressful conditions.

 

 

All positions are subject to the availability of funding, and any offers are contingent upon the successful completion of a background check. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation in the application process. Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To request an accommodation, please email eeo@okstate.edu or call 405-744-5449.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.

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