While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by to ensure full consideration.
Special Instructions to Applicants
For full consideration, please include a resume, cover letter and contact information for three professional references.
About this Position
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Practice Administrator.
Patient Service Representative must have knowledge of all areas related to insurance and front office work. Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities.
Required Qualifications
High School/GED (degree must be conferred on or before agreed upon start date)
Six (6) months related job experience in a medical office or equivalent
Certifications, Registrations, and/or Licenses:
Valid Oklahoma Driver License Required
Skills, Proficiencies, and/or Knowledge:
Strong interpersonal and communication skills
Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
Ability to take telephone messages and have an understanding of medical terminology
Experience with Electronic Medical Records; EPIC highly desirable
All positions are subject to the availability of funding, and any offers are contingent upon the successful completion of a background check. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation in the application process. Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To request an accommodation, please email eeo@okstate.edu or call 405-744-5449.
Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.
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