Campus

OSU-Center for Health Sciences

Contact Name & Email

Jeffery Kellerman, jeff.kellerman@okstate.edu

Work Schedule

Typically, 8 hours/day; 5 days/week

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$16.00 - $18.00, Hourly

Priority Application Date

For full consideration, please apply by. Resumes will be accepted until position is filled.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals.

Patient Service Representative must have knowledge of all areas related to insurance and front office work.  Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities. 

Check in and out of patients ensures demographics, insurances, etc. are correct and complete. Collects copays and outstanding balances. Prepare medical records/charts; obtain referring physicians' notes; process reports; and answer phones and back-up Medical Records.  

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• Six (6) months related job experience in a medical office or equivalent

Skills, Proficiencies, and/or Knowledge:

• Experience with computers and software (Microsoft Word, Excel, PowerPoint)
• Data entry
• Strong interpersonal and communication skills, telephone protocol
• Ability to schedule appointments and take accurate telephone messages
• Understanding of medical terminology.
• Work well under pressure.  

Preferred Qualifications

Skills, Proficiencies, and/or Knowledge:

• Bilingual Preferred
• Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
• Ability to take telephone messages, basic understanding of medical terminology
• Experience with Electronic Medical Records; EPIC highly desirable
• Experience with Insurance Authorization.