Campus

OSU-Oklahoma City

Contact Name & Email

May Hoheisel, may.hoheisel@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$14.31 - $14.88

Hourly

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

The Part-Time Student Services Specialist will provide high-quality support to students, faculty, and visitors by answering incoming calls, addressing inquiries, and providing front desk assistance during peak times. This role ensures consistent and professional communication and contributes to the overall efficiency and responsiveness of the Admissions area.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
•  
• Prior experience working in an office setting or customer service environment.

Certifications, Registrations, and/or Licenses:

• Currently enrolled as a student at OSU-OKC

Skills, Proficiencies, and/or Knowledge:

• Ability to answer income phone calls promptly and professionally and provide accurate information or direct calls to the appropriate department or individual.
• Ability to record messages and follow up on inquiries when necessary. Maintain accurate records of calls and inquiries in a shared Tracking System.
• Assist with basic administrative tasks, such as filing, data entry, and preparing materials for distribution.
• Assist with front desk operations during busy periods, including greeting visitors and directing them appropriately.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
• Ability to work independently and also collaborate within a team environment. 
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Passion for assisting students with educational endeavors and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Essential Job Functions

1. Present information to prospective students and their families regarding OSU-OKC degree programs, admission, enrollment, financial aid, and scholarships.   
2. Maintain confidentiality of student records and observe policies related to student privacy (FERPA).
3. Assist students with forms, software, and services related to admission, enrollment, and other student services.
4. Contact prospective students by various platforms to assist with questions and encourage admission and enrollment.  
5. Assist with student traffic during peak enrollment. 
6. Performs other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Preferred Qualifications

• Certifications, Registrations, and/or Licenses:
  • Familiarity with the OSU-OKC campus and enrollment process.

Working Conditions

• Must be able to work flexible hours to include some nights and weekends.
• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.

Physical Requirements

• Duties require extended periods of sitting, talking and listening.
• Duties require extensive use of computers, telephone and other office equipment.
• Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.