Campus

OSU-Stillwater

Contact Name & Email

Dwayne Hunter, dwayne.hunter@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$16.21 - $19.44

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

Position Title: Desktop Support Specialist – OSU Agriculture

Are you a tech-savvy problem solver with a passion for supporting others? Join our dedicated team at OSU Agriculture as a Desktop Support Specialist, where you’ll play a critical role in ensuring seamless technology operations for our administrators, faculty, and staff.

In this dynamic position, you'll be responsible for providing comprehensive desktop support across a wide range of environments—including offices, classrooms, and computer labs. Your expertise will help keep our computer and printing systems running smoothly, supporting the important work we do in education, research, and outreach.

We're looking for a highly adaptable and organized professional with strong technical skills and excellent communication abilities—someone who enjoys tackling challenges and offering thoughtful, user-focused solutions.

Key Responsibilities:

• Provide front-line support for desktop computers, printers, and related hardware.
• Maintain and manage technology infrastructure in a variety of settings across OSU Agriculture.
• Keep accurate and up-to-date computer asset inventories.
• Prepare and generate equipment quotes, assist with technology acquisition, and ensure proper disposal of outdated equipment in accordance with university policies.
• Train faculty and staff on software, hardware, and best practices to enhance productivity and tech proficiency.

If you're eager to make an impact in a collaborative and forward-thinking environment—and you’re excited about helping others navigate technology—this could be the perfect opportunity for you!

This position is responsible for desktop computer support for administrators, faculty, and staff in the Division of Agricultural Sciences and Natural Resources. These responsibilities include the maintenance and management of computers and printers in offices, classrooms and computer labs. It is incumbent upon the person hired for this position to have a high degree of general technical abilities, adaptability, organizational abilities and proficiency in both written and verbal communication. Other responsibilities include maintaining computer asset inventory, generating quotes, equipment acquisition, disposal of obsolete equipment according to university procedures and training of departmental users in various aspects of computer technology and software.

About Us:
The OSU Agriculture Information Technology unit provides technology services, support and training for OSU Agriculture administration, administrative support units, Oklahoma Cooperative Extension Service county, area and district offices, Field and Research Service Unit research stations, and various OSU Agriculture academic departments. For more information, visit: https://agdivision.okstate.edu/agriculture-it.html

There are lots of great reasons to work at OSU, check out our benefits and eligibility at https://hr.okstate.edu/prospective-ee.html

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)

• Four years of related experience.

• Certifications, Registrations, and/or Licenses: Valid Drivers License. Reliable transportation for travel connected with official duties. Reimbursement for official travel.
• Skills, Proficiencies, and/or Knowledge:

  Experience and working knowledge of Windows Operating Systems and Mac OS and a working knowledge of a Windows Active Directory and Group Policies. Extensive knowledge of computer hardware and software failure analysis and problem remediation. Proficient knowledge of computer hardware and driver installation, printer and scanner hardware configuration, driver installation, mapping, repair and maintenance. Knowledge of non-server based backup systems, WIFI systems, information security practices and security threats, malware and malware protection, antivirus, firewalls, user training. Ability to assist faculty and staff in computer hardware and software purchases or procurement while making decisions based on cost efficiency, functionality, and long-term use. Ability to teach and instruct faculty and staff in basic computer and software usage.

Preferred Qualifications

• Bachelor's Computer Science, Information Technology, or related area

• A minimum of two years related experience.

• Certifications, Registrations, and/or Licenses:

  ITIL, CompTia A+ Certified Computer Technician, CompTia Network+ Certification, or similar