Campus

OSU-Stillwater

Contact Name & Email

Lance Millis, Lance.millis@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$51,300 - $73,000

Salary

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

The Manager of Student Services supports the academic advising unit by helping with Orientation & Enrollment (O&E) operations and delivering high impact student success initiatives. This role plays a key part in ensuring incoming students experience a smooth transition to the university through coordinated advising, enrollment, and engagement efforts. The manager also maintains a small student caseload and contributes to campus-wide advising best practices. This position collaborates closely with advisors, managers, and leadership to support high-quality services that impact student success initiatives.

Required Qualifications

• Bachelor's
  • Bachelor’s degree in a relevant field.
  (degree must be conferred on or before agreed upon start date)
  • Minimum of 4 years of experience in academic advising or a related field; alternatively, equivalent education in lieu of experience will be considered.
    
    
• Skills, Proficiencies, and/or Knowledge:
  • Strong academic advising skills and knowledge of first-year student development ‑year student development
  • Ability to support students in major exploration, course planning, and academic decision-making ‑making
  • Experience coordinating large‑scale programs such as Orientation & Enrollment
  • Strong organizational and project management skills with the ability to manage multiple priorities‑management skills with the ability to manage multiple priorities
  • Excellent written, verbal, and group presentation communication skills ‑presentation communication skills
  • Ability to build effective working relationships with advisors, faculty, admissions, and campus partners
  • Skill in influencing and guiding processes without direct supervisory authority
  • Ability to interpret academic policies, degree requirements, and curriculum changes
  • Proactive problem-solving and conflict resolution abilities ‑solving and conflict‑resolution abilities
  • Commitment to inclusive, student-centered, culturally responsive advising ‑centered, culturally responsive advising
  • Ability to work with sensitive information and maintain confidentiality
  • Competence using student information systems, degree audit tools, and Microsoft 365 applications.
  • Commitment to continuous improvement, assessment, and data-informed decision-making
  • Flexibility and adaptability during peak advising and orientation periods

   

Preferred Qualifications

• Master's

  A graduate degree in Higher Education, Academic Counseling or Advising or related field; an undergraduate degree in Engineering, Architecture or Engineering Technology

• Professional experience as an academic advisor or in an industry closely related to CEAT majors.

• Skills, Proficiencies, and/or Knowledge:

  Knowledge & Technical Skills  

  • Strong knowledge of academic programs, degree requirements, curricula, and course prerequisites, including the ability to interpret academic records and placement information.   
  • Understanding of university academic policies, procedures, and regulations, particularly those related to graduation, enrollment, and transfer credit.   
  • Proficiency with advising technologies and student information systems, and ability to use data to track student progress and inform advising decisions.   

  Advising, Counseling & Student Support Skills  

  • Ability to provide academic counseling and developmental guidance, including support related to course selection, goal setting, career exploration, and academic challenges.   
  • Skill in identifying and supporting at-risk students, providing proactive outreach, referrals, and follow up to promote persistence.   

  Analytical & Problem-Solving Skills  

  • Strong analytical, problem solving, and troubleshooting skills to address academic issues, evaluate petitions, and support decision making.   

  Organizational & Professional Skills  

  • Demonstrated commitment to professional development and staying current with advising and higher education best practices.