Campus

OSU-Oklahoma City

Contact Name & Email

May Hoheisel, may.hoheisel@okstate.edu

Work Schedule

Monday – Friday, occasionally includes some evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$19.88 - $20.68 Hourly

Special Instructions to Applicants

Resume and cover letter are required for full consideration.

About this Position

Job Summary:

The College Connection Coordinator is responsible for providing essential support for applicants, admissions specialists, and high schools in creating, implementing, and managing robust pathways leading to degree completion with OSU Institute of Technology concurrent enrollment/early college partnerships.

This role involves comprehensive responsibilities, including the evaluation of application documentation including various tests, previous transcripts, and supporting materials, effective communication, reporting, and the operation of necessary electronic devices for processing applicants. The College Connection Coordinator is also expected to maintain accurate and up-to-date knowledge of all policies and procedures of the Oklahoma State Regents for Higher Education.

Essential Job Functions:

1. Responsible for overseeing high school relationships and developing Early College partnerships that support early degree completion.
2. Provides timely and accurate responses on concurrent enrollment admissions, assessments, registration, and billing issues for students, parents, and school district staff.
3. Represents OSU-OKC as a partner with various high schools. 
4. Understands Oklahoma State Regents for Higher Education policies and procedures regarding concurrent enrollment, and Oklahoma public college and university admissions.
5. Works with the Communications department to identify, develop, and disseminate effective marketing materials (printed and web) for concurrent enrollment programs.
6. Works closely with the various departments throughout Academic Affairs, Student Affairs, and Fiscal Services to ensure student needs and college awareness activities are met through the career technology outreach and concurrent enrollment programs.
7. Provides accurate information clearly, concisely, and professionally to prospective students, high school staff, and other interested individuals via personal contact, mail, telephone, and/or e-mail.
8. Utilizes available technology to design and implement efficiencies and improvements to the enrollment processes for career technology and concurrent enrollment.
9. Establish practices and processes that will ensure compliance with all Perkins’ funding requirements.
10. Serves on committees as assigned.
11. Assist in campus-wide retention efforts as applicable to this position.
12. Participate in departmental documentation and process improvement efforts, including the creation of process libraries, standard operating procedures, determining key performance indicators, etc.
13. Completes all mandatory training and participates in a minimum of two professional development each year.
14. Performs other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Required Qualifications

• Bachelor's (degree must be conferred on or before agreed upon start date)

Work Experience:

• Minimum of three years of progressively responsible work experience
• One year of experience in higher education
• Experience working in a fast-paced and/or customer service-rich environment
• Experience related to customer relationship management

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners. Ability to manage multiple priorities under pressure.
• High degree of integrity; ability to work in a sensitive, highly confidential, and professional environment.
• Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, and public/student contact.
• Skilled in comprehending policies and applying knowledge to render accurate decisions
• Demonstrated knowledge of office technologies, including but not limited to office computers, fax machines, scanners, internet, and Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) and CRM systems.
• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
• Ability to work independently as well as collaborate within a team environment while effectively managing multiple priorities and deadlines.
• Exhibit problem-solving skills beyond a set of instructions and adapt to changes when necessary.
• Ability to make appropriate recommendations based on logical and justifiable reasoning.
• Ability to use analytical and critical thinking skills to interpret written policies and procedures.
• Ability to perform basic math functions.
• Experience and confidence in speaking in front of students, coworkers, and faculty.
• Understand the role in support of campus semester plans.
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated a history of ethical and professional behavior.

Preferred Qualifications

• Two or more years of higher education experience
• Experience with academic advisement and/or admissions
• Master’s degree in education or related field

Working Conditions:

• Work will be performed in an office environment, with a significant amount of public contact in person, by telephone, via email, and various communication platforms. 
• Must be able to work flexible hours, including some nights and weekends.
• Must have a valid Oklahoma Driver’s License and be able to travel.

Physical Requirements:

• Duties require extended periods of sitting, talking, and listening.
• Duties require extensive use of computers, telephones, and other office equipment.
• Requires possible lifting of up to 25 lbs (if an object weighs more than 45 pounds, OSU-Oklahoma City requires this to be a two-person lift.)

 The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.