Campus

OSU-Oklahoma City

Contact Name & Email

Abbey Hardin, abbey.hardin@okstate.edu

Work Schedule

Monday – Friday, occasionally includes some evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$41,350 - $45,000 Salary

Special Instructions to Applicants

Resume and cover letter are required for full consideration.

About this Position

Job Summary:

The Assistant Director of Student Success is responsible for managing all aspects of student accessibility services, oversight of the Academic and Financial Success Coaching programs, coordinating outreach including workshops, class visits, and marketing for the SSOC, and oversight of the Dropout Detective retention tool. In addition, they are responsible for cultivating and maintaining effective relations with campus and community partners and creating engagement strategies for all students. This position is also charged with providing individualized support to students and supporting their retention and graduation.

Essential Job Functions:

1. Provides leadership in the development and advancement of OSU-OKC’s strategic student accessibility services goals, including retaining and graduating those students.
2. Develops and implements all policies and procedures related to student accessibility needs and requirements and articulates those policies to internal and external colleagues and university partners.
3. Works effectively and collaboratively with all segments of the university community to manage student accessibility services and related operations and initiatives.
4. Develops innovative training to engage the campus community in the process of providing equal access to students with disabilities, and on retention practices and outcomes.
5. Manages student accessibility accommodation processes, including but not limited to, intake, determination of appropriate and reasonable accommodations, notification letters, and documentation maintenance.
6. Manages rentals of accessibility technologies to students.
7. Trains students on the function and use of assistive technology.
8. Provides oversight of Student Accessibility Services and SSOC departmental publications, marketing materials, and webpages.
9. Provides oversight, guidance, and training for the Academic and Financial Success Coaching team.
10. Assists Academic Success Coaches as needed with student contacts and meetings on early alerts and other retention strategies.
11. Provides direction and oversight on Dropout Detective retention tool.
12. Coordinates all Workshops, class visits, and outreach of the SSOC and Student Accessibility Services.
13. Provides coaching, support, and referrals to students to promote persistence and completion of academic goals.
14. Administers annual survey to students, faculty, and staff on Student Accessibility Services and SSOC experiences with the aim of continuous improvement and to inform the development of campus and departmental strategies.
15. Prepares semester and annual data reports on Student Accessibility Services and SSOC.
16. Identifies areas for improvement and implements solutions through continuous process improvement strategies.
17. Actively participate on campus committees.
18. Completes all mandatory training and participated in a minimum of two professional development trainings each year.
19. Performs other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Required Qualifications

• Bachelor's degree in education, counseling, social work, psychology, or other related fields.
  (degree must be conferred on or before agreed upon start date)

• Work Experience

  • Minimum of two to three years progressively responsible work experience in related field.
  • Minimum of two years of supervisory experience or related positions.
  • Experience working in a fast-paced and customer service rich environment.
  • Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision.

Knowledge, Skills, and Abilities:

• Knowledge and experience serving students with disabilities in a postsecondary/higher education setting.
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• High degree of initiative to work independently and also collaborate in a team environment.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Ability to think objectively and interpret meaningful themes from quantitative and qualitative data
• Demonstrated coordination, planning, and organizational skills.
• Ability to thrive in a high-paced and dynamic environment.
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications

• Master's degree in education, counseling, social work, psychology, or other related fields.
• Experience with retention work, advisement and accessibility services operations in a postsecondary/higher education setting.
• Experience with retention issues and support strategies in a postsecondary/higher education setting.

Certifications, Registrations, and/or Licenses:

• Current status as a Certified Rehabilitation Counselor (CRC) in good standing.